Returns & Refunds

14-day right to cancel

You may cancel any order within 14 days of receiving it, without giving a reason. Tell us within that period, then return the goods within 14 days of telling us.

Condition

Please return items in the condition you received them, with any packaging where possible. You may inspect an item as you would in a shop; if it is used beyond that, we may reduce your refund to reflect the loss in value.

Refunds

We refund to your original payment method within 14 days of receiving the goods back, including the standard delivery charge you originally paid. Return postage is at your cost unless the item is faulty or not as described.

Faulty items

If something arrives damaged, faulty or not as described, contact us with a photograph and we will arrange a replacement or a full refund including return postage. This is in addition to your statutory rights under the Consumer Rights Act 2015.

Exceptions

The right to cancel does not apply to sealed hygiene items once unsealed, or to goods made or personalised to your specification.